Alaska Airlines Manager ITS Agile Delivery in Seattle, Washington
WHAT WE'RE ABOUT
We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.
The General Manager ITS Agile Delivery & Quality Engineering (QE) is responsible for scaling our Agile Delivery capabilities and lead our QE MSP (Managed Services Provider) capabilities. The successful candidate will be responsible for standardizing how our cross-functional teams of product managers, designers and software engineers work together to make investment decisions, track our execution and build successful partnerships with stakeholders. They will focus on creating and improving repeatable processes using agile principles like collaborative planning, iterative delivery and continuous improvement to help create a world-class agile delivery organization.
Scope & Complexity
This people leadership role drives the strategy, roadmap, and adoption of agile best practices across the ITS organization as well as leads a QE MSP capability to incorporate quality and security into the Continuous Integration/Continuous Delivery (CI/CD) process for Alaska Airlines and Horizon Air. Leads a team of scrum masters and agile coaches to drive agile best practices across the organization.
Leads the strategy, design and delivery of tailored coaching and training on agile leadership, ideation and experimentation, problem discovery and solution exploration, product vision and road-mapping
Leads Agile Delivery and QE teams to innovate on our current thinking and bring in new approaches to changing how organizations and teams deliver software and systems
Leads, coaches, mentors and guides agile teams on their journey to becoming self-sustaining, high performing agile teams
Drives continuous improvement initiatives through data driven metrics, which encourage the adoption of agile practices and result in improved project execution, communication and concurrently building group skills and capabilities
Identifies organizational impediments to successful Agile transformation and work with the leadership team to create effective strategies to overcome them
Leads a QE MSP capability to incorporate automated quality and security into the CI/CD process across the organization
Collaborates with the QE MSP partner in driving consistent quality assurance practices, methodologies, tools, and techniques throughout the IT organization. Track and monitor quality and security metrics across software development teams
Be a champion of quality and operational excellence. Establish team metrics for measurement of quality and operational excellence and a consistent, regular process for assessment and improvements across the Agile and QE function
Partners with leaders on KPIs, scorecard metrics, vision and road-mapping and other strategic efforts; develops key metrics to provide enterprise level awareness of product delivery across the organization
Drives testing methodology and tools to support agile and cross-platform application development lifecycles
Builds outstanding relationships with leaders across the organization to create an environment for delivering the right products with high quality and security
Job-Specific Skills & Education
A minimum of 7 years of progressive agile software development experience
A minimum of 4 years of management experience leading and mentoring members of agile delivery teams
A Bachelor's degree in computer science, project management, or related area
An equivalent combination of training, experience, and education will be considered in lieu of required experience and degree
Demonstrable experience applying and improving agile practices at scale to improve the capability of multiple, interdependent software delivery teams
Proven ability to perform as a servant leader with excellent communication and social skills, and to resolve conflicts with professionalism
Advanced knowledge of design, product development, engineering and agile best practices
Knowledge of airline and/or travel industries and related technologies
Experience in a complex, large agile environment
Experience in Agile transformation or other organizational change experience
Experience with any formal agile scaling framework
Formal agile or executive coaching experience
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job ID 33424
Location Seattle, WA
FLSA Status Exempt