Alaska Airlines IT Jobs

Job Information

Alaska Airlines Manager ITS Agile Delivery in Seattle, Washington


We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.


Role Summary

The General Manager ITS Agile Delivery & Quality Engineering (QE) is responsible for scaling our Agile Delivery capabilities and lead our QE MSP (Managed Services Provider) capabilities. The successful candidate will be responsible for standardizing how our cross-functional teams of product managers, designers and software engineers work together to make investment decisions, track our execution and build successful partnerships with stakeholders. They will focus on creating and improving repeatable processes using agile principles like collaborative planning, iterative delivery and continuous improvement to help create a world-class agile delivery organization.

Scope & Complexity

This people leadership role drives the strategy, roadmap, and adoption of agile best practices across the ITS organization as well as leads a QE MSP capability to incorporate quality and security into the Continuous Integration/Continuous Delivery (CI/CD) process for Alaska Airlines and Horizon Air. Leads a team of scrum masters and agile coaches to drive agile best practices across the organization.

Key Duties

  • Leads the strategy, design and delivery of tailored coaching and training on agile leadership, ideation and experimentation, problem discovery and solution exploration, product vision and road-mapping

  • Leads Agile Delivery and QE teams to innovate on our current thinking and bring in new approaches to changing how organizations and teams deliver software and systems

  • Leads, coaches, mentors and guides agile teams on their journey to becoming self-sustaining, high performing agile teams

  • Drives continuous improvement initiatives through data driven metrics, which encourage the adoption of agile practices and result in improved project execution, communication and concurrently building group skills and capabilities

  • Identifies organizational impediments to successful Agile transformation and work with the leadership team to create effective strategies to overcome them

  • Leads a QE MSP capability to incorporate automated quality and security into the CI/CD process across the organization

  • Collaborates with the QE MSP partner in driving consistent quality assurance practices, methodologies, tools, and techniques throughout the IT organization. Track and monitor quality and security metrics across software development teams

  • Be a champion of quality and operational excellence. Establish team metrics for measurement of quality and operational excellence and a consistent, regular process for assessment and improvements across the Agile and QE function

  • Partners with leaders on KPIs, scorecard metrics, vision and road-mapping and other strategic efforts; develops key metrics to provide enterprise level awareness of product delivery across the organization

  • Drives testing methodology and tools to support agile and cross-platform application development lifecycles

  • Builds outstanding relationships with leaders across the organization to create an environment for delivering the right products with high quality and security

Job-Specific Skills & Education


  • A minimum of 7 years of progressive agile software development experience

  • A minimum of 4 years of management experience leading and mentoring members of agile delivery teams

  • A Bachelor's degree in computer science, project management, or related area

  • An equivalent combination of training, experience, and education will be considered in lieu of required experience and degree


  • Demonstrable experience applying and improving agile practices at scale to improve the capability of multiple, interdependent software delivery teams

  • Proven ability to perform as a servant leader with excellent communication and social skills, and to resolve conflicts with professionalism

  • Advanced knowledge of design, product development, engineering and agile best practices

  • Knowledge of airline and/or travel industries and related technologies

  • Experience in a complex, large agile environment

  • Experience in Agile transformation or other organizational change experience

  • Experience with any formal agile scaling framework

  • Formal agile or executive coaching experience

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.


Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 33424

Location Seattle, WA

FLSA Status Exempt

Full/Part Time

Regular/Temporary Regular

We are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or other legally protected characteristics. Learn more about your EEO rights and how EEO is the law.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws. If you’d like to view a copy of our affirmative action plans, please contact us via email at

We participate in the U.S. Department of Homeland Security’s E-Verify® program in certain locations, as required by law. Learn more about your right to work and our participation in E-Verify®.

We do not discriminate or retaliate against applicants or employees who inquire about, disclose, or discuss their compensation or that of other applicants or employees. Learn more about how we comply with the OFCCP’s Pay Transparency Nondiscrimination Provision. During the performance of a city contract, we will provide equal benefits to employees with spouses and employees with domestic partners where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities and disabled veterans in our application procedures. If you need assistance or an accommodation due to a disability as an applicant, please contact us via email at

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